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Navigation is one of the most important and impactful aspects of information architecture. But business leaders and other professionals frequently overlook navigation design when setting things up in Microsoft 365. Without well-designed navigation, employees will struggle to find anything in your organization’s SharePoint sites, and may get so fed up that they refuse to use…
What is digital culture? Tech consultancies, Microsoft marketers, or corporate thought leaders on LinkedIn – everyone seems to mean something different when they talk about digital culture. We bring up digital culture all the time when consulting with our clients, especially about information architecture. It’s such an important part of making sure your technology works…
File folders and SharePoint sites can grow wild, like an unkempt lawn. Information architecture is like a good landscaping plan. And, just like a good landscaping plan, well-thought-out information does a lot more than make your Microsoft 365 environment beautiful – it also makes it easier to spend time and do activities in. Good information…
When you’re hiring new employees, what do you look for? Maybe you want your new salesperson to be persuasive and charming or your new project manager to have leadership skills and a history of successful projects. Whatever you look for, it’s usually not skills like “can send the same email 100 times a week” or…
A user story is an informal, natural language description of one or more features of a software system. User stories help software teams understand the context of an IT system, as well as uncovering opportunities to improve business processes. Software teams often write user stories from the perspective of an end user or user of a system. At…
The challenge: unique clients, unique team Carlton Public Relations & Marketing, a boutique firm in MA, works with clients in a variety of industries, with vastly different business models. Every client has its own unique, often home-grown, way of getting things done. Consequently, each client brings a wide array of technologies and business processes into…
A Boston-area commercial property management company wanted to modernize its IT operations, but the results were disappointing. The company had a managed service provider (MSP) move its operations from existing onsite terminal services to Office 365. Then, the MSP consolidated files that had previously been stored at multiple locations onto a single SharePoint Online site,…
