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In my more than 20 years consulting with organizations of all sizes, I’ve seen technology trends come and go. Process automation has been around in various guises for years, whereas artificial intelligence (AI) is a lot newer. The introduction and popularity of AI has caused a lot of confusion about the difference between automation and…
It doesn’t matter how much information you have stored in SharePoint if your team can’t find or use any of it. If you’re not using metadata, your team is likely wasting time searching for files. When they fail to find those files, they’re replicating work to recreate them. Many people think adding and using metadata…
When you’re hiring new employees, what do you look for? Maybe you want your new salesperson to be persuasive and charming or your new project manager to have leadership skills and a history of successful projects. Whatever you look for, it’s usually not skills like “can send the same email 100 times a week” or…
